Return, Replacement & Refund Policy
वापसी, प्रतिस्थापन एवं धनवापसी नीति

1. Sanctity of Consecrated Items & Overview

Unlike standard mass-manufactured commercial goods, remedies at Shubhum Kuru are sacred spiritual instruments. Each bracelet, Bhojpatra yantra, and gemstone is purified in Ganga jal, energized with Vedic mantras, and prepared with personalized intentionality at our sanctuary in Alwar, Rajasthan.

Because we believe in the authentic vibrational integrity of our offerings, we provide comprehensive protection for every devotee through our 6-Month Free Replacement Guarantee and a straightforward return framework.

2. 6-Month Free Replacement Warranty (6 महीने की रिप्लेसमेंट वारंटी)

Every authentic healing crystal bracelet (e.g. Natural Pyrite, Amethyst, Tiger Eye, Rose Quartz) purchased from Shubhum Kuru is covered by our complimentary 6-Month Replacement Program:

• Elastic Cord Snapping / Restringing: If the high-stretch silicon cord stretches, loosens, or snaps within 6 months of daily wear, we will repair and re-consecrate your bracelet free of charge.
• Natural Bead Chipping / Breakage: If any natural mineral bead develops structural fissures or breakage under normal usage, we will replace the damaged beads and re-energize the bracelet.
• How to Claim: Simply share a photograph of your bracelet along with your Order ID on WhatsApp (+91 8764184060). Our support team will guide the hassle-free dispatch.

3. 7-Day Return Eligibility (7 दिनों की वापसी पात्रता)

If you wish to return an eligible, non-customized product, you must initiate the request within 7 calendar days of receipt under the following conditions:

• The item must be in completely unused, undamaged condition in its original sacred packaging.
• All accompanying laboratory authenticity certificates, energized sankalpa cards, and copper yantra folios must be intact and enclosed.
• Returns will be verified at our Alwar sanctuary upon arrival before issuing the refund.

4. Non-Returnable & Non-Refundable Items

Due to scriptural sanctity and customized astrological rituals, the following are exempt from standard returns:

• Custom Bhojpatra Yantras & Individual Sankalpa: Yantras inscribed with an individual devotee's personal Name, Gotra, and Janam Nakshatra cannot be resold or re-energized for another person once the sacred consecration has concluded.
• Consumable Puja & Shuddhi Items: Opened bottles of sacred Gangajal, Kasturi, raw dhoop, and energization oils.
• Digital Astrological Services: Consumed AI Astrologer chat wallet minutes, Kundli PDF downloads, and completed 1-on-1 astrologer phone consultations.

5. Transit Damage & Defective Delivery (पारगमन क्षति)

If your shipment arrives visibly damaged, broken, or tampered with by the courier:

6. Refund Timelines & Method (धनवापसी समय-सीमा)

Once your returned parcel is received and inspected at our sanctuary warehouse, your refund will be processed promptly:

• Prepaid Orders (UPI, Netbanking, Cards): Refund is automatically credited back to the original source bank/card account via Razorpay within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Refund is remitted directly to your verified bank account via IMPS/NEFT or UPI within 3 to 5 business days after you provide your account details.
• You will receive SMS and WhatsApp confirmation as soon as the refund transaction reference (RRN) is generated.

7. Order Cancellation Policy

You may cancel any product order free of charge before the consecration and packaging process commences (typically within 12 hours of placing the order). Once an item has entered ritual Prana Pratishtha or has been handed over to the courier partner, cancellation is no longer possible and the standard return policy applies upon delivery.

8. Need Help with a Return or Replacement?

We are here to resolve any concern with kindness and transparency. Contact our dedicated support desk directly: